Here you will find the most common questions we receive, and answers to them.
Do you still have unanswered questions? Feel free to use our integrated contact form on the page or send an e-mail to info@slipakniven.nu
Yes, we ship packages globally.
You quickly get an overview in the shopping cart which shipping options are available for you.
Sweden is a country located in the Nordic countries and members of the EU.
Sweden is a well-developed country and member of the EU. This means that there is a well-developed logistic network, which opens us up to the rest of the world.
Despite that, we always recommend checking with your country’s customs authority about what applies when trading with Swedish companies.
Add the items you are interested in to the shopping cart, then proceed to checkout.
We use PayPal’s payment solution.
This means that you can either pay through your PayPal account, or with a debit/credit card.
Provided the goods are in stock, we process and ship your order within 24 hours.
When an order is placed, a tracking link is automatically sent to your email. From there you can follow the package’s journey to you.
SlipaKniven´s 100% Satisfaction guarantee
The satisfaction guarantee can be invoked regardless of where in the world you operate.
This means that you as our customer can:
Return your goods within 14 days if you reget the purchase with a full refund
Notify us within 14 days if something is wrong with the product and we will then replace it with a new one
In order for the satisfaction guarantee to be invoked and a full refund to be possible, the following must be met:
Contact us at info@slipakniven.nu and let us know that you want to invoke the satisfaction guarantee.
The plastic casing of the product(s) must not be broken and the product and its packaging must not be damaged, used or modified.
We always physically inspect returned goods before a decision on a possible refund is made.
If it does so after you have invoked the satisfaction guarantee and returned the item(s) to us, we reserve the right to refuse a refund.
When invoking the satisfaction guarantee, you are always responsible for the return costs that arise.
You need to notify us that you regret the purchase and that you intend to return the item(s) before sending it back.
We do not collect parcels from parcel agents. Returns must be delivered to our door.
If you have received a defective product, it must always be returned to us within 14 days unless otherwise stated.
Contact info@slipakniven.nu and we will help you with the return shipping of the defective product.
